![]() When employees are taught to " live the Southwest way," the airline encourages them to "put others first" and "demonstrate proactive customer service." In other words - the airline might put employees first, but they want employees to put customers first. That isn't to say Southwest doesn't directly look out for their customers. ![]() This team-based environment pushes employees to always do their best work - including getting planes from the gate into the air at record speed - which drives customer satisfaction and loyalty. Southwest also seeks out employees with proactive attitudes, making every team member feel responsible for the success of their colleagues, according to Forbes. This flight would also let me take advantage of Southwests double points promotion. Southwest Airlines is the world’s largest low-cost carrier and a major US airline, headquartered in Dallas, Texas. The people are fantastic and love the mission and values behind the company. Southwest Airlines is primed to recover quicker than its competitors since the airline focuses on domestic service with a passenger-friendly low-cost business model. Southwest had both the time I wanted to fly and a pretty good price my ticket cost just 98.98 one-way. Southwest is a great company to work for and has a fantastic brand. This flight would also let me take advantage of Southwest's double points promotion. Southwest had both the time I wanted to fly and a pretty good price my ticket cost just 98.98 one-way. 1 of those was from a passenger attempting to take over the cockpit, unrelated to airline safety, and 1 was from an incident where debris from the engine smashed a window on the flight. Southwest's colorful jets fit right in with their fun-loving company culture.īy creating a culture that's fun and inclusive, with core values that remind all employees to enjoy their work and not take themselves too seriously, Southwest motivates employees to take pride in what they do, which often translates to going the extra mile for customers. Southwest isnt my airline of choice, but its currently operating the most flights between New York and Chicago. Southwest isn't my airline of choice, but it's currently operating the most flights between New York and Chicago. Southwest has an incredibly high safety rating, a full 7/7 as given by a global ratings agency, and has only had 2 passenger deaths since the 1970s. Account icon An icon in the shape of a person's head and shoulders. Southwest Airlines 3.7/5(742 ratings) CONTENTS Overview Reviews Updated: About Southwest Airlines This profile has not been claimed by the company.
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