![]() Mass Update chooses the right agent for the job based on these criteria. That’s where the Mass Update tool comes in.Īfter Rachel views her plan, she’s ready to add shifts.Īfter shifts are created, she uses the Mass Update tool to assign the shifts to the best qualified agent automatically. Now Rachel must assign the right agents to the right shifts at the right time. Her team is also hard at work upskilling and reskilling with agent engagement to help better serve customers. ![]() So far Rachel Jones has predicted the coming month’s case volume through intelligent forecasting and determined staffing requirements with an Omni-Channel plan. Compare case volume demands with your existing schedule.Assign shifts to the right agents based on your scheduling rules and scheduling objectives.Create shifts faster using a shift template.There are aspects of Diane that are a bit underwritten, but fortunately, Chau's acting overshadows her character's shortcomings.After completing this unit, you’ll be able to: Chau shows a clear understanding of her character, proving once again that she's one of the most versatile actresses working today. Chau is clearly the biggest stand-out her character is one of the more complicated ones among the ensemble, often existing in a gray area and either at odds with our heroes or trying to assist them. ![]() Hong Chau, who looks to be finally getting her due with her recently acclaimed roles in The Whale, The Menu, and Poker Face, continues her winning streak in the role of Diane Farr, the U.S. They have a natural chemistry with one another and while their relationship does go in some unexpected directions, it's their delivery that makes you able to go with it. Basso and Buchanan are perfectly cast as Peter and Rose, elevating their characters beyond just the archetypes you might expect from a series like this. There's rarely a dull moment, and it has the right balance of action, political intrigue, and familial drama - all while never losing focus on the plot at large, resulting in more than a satisfying first season.Īmidst all the chaos, The Night Agent also has a strong heart through the course of the season, we learn not only about Peter's relationship with his late father and his reasoning behind joining the FBI, but we also get to connect with Rose and understand her story. The cliffhangers at the end of each episode almost demand that you stay seated and watch the next episode. In fact, the show's brisk pacing almost makes it feel more like a movie, and that's one of the main reasons why the series works as well as it does. Known for creating and co-creating series such as The Shield, Timeless, and S.W.A.T., Shawn Ryan is an expert at crafting exciting programming, and The Night Agent is no different. While there are certainly moments that aren't the most realistic, it never takes you out or makes you stop caring. The storyline is concise and easy to follow without ever descending into simplicity. We've seen shows like this that start off promising but then fall victim to an overcomplicated plot where if you even blink, you may be missing a key plot detail. With 10 episodes, each clocking in around 45 to 50 minutes, The Night Agent is exciting, addicting, and successfully able to balance a storyline that could have easily become over-complicated. It's true that this isn't the most original show of the year, but at the same time, that doesn't prevent it from being an incredibly engaging watch. ![]() One might be quick to consider The Night Agent to be yet another conspiracy thriller series full of the same clichés and contrivances that you'd expect. Prime Video has espionage-themed titles such as Jack Ryan, Reacher, and The Terminal List that have all drawn in big numbers, so why can't Netflix get in on the fun and build out its own slate? You can't really fault either series or make the claim that The Night Agent is a ripoff of The Recruit, as these were both likely shot during the same timeframe. Just swap out one US intelligence and security service for another. It's hard not to compare these two shows - not only are both Netflix originals, but the plots of both feel extremely similar. Hitting the streamer this week is The Night Agent, an action-thriller series starring Gabriel Basso as a young employee at the FBI who gets in over his head when he's involuntarily thrust into an international conspiracy. A little over three months ago, Netflix released The Recruit, an action-thriller series starring Noah Centineo as a young employee at the CIA who gets in over his head when he's involuntarily thrust into an international conspiracy.
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